Return Policy

Return Eligibility

You may request a return within 7 days of delivery under the following conditions:

• The product is unused, unworn, and in its original condition
• The product is returned with original packaging, tags, and accessories
• The product is defective or damaged upon delivery
• The wrong item was delivered
• The product is significantly different from its description or images on our website

Non-Returnable Items

Returns will not be accepted for:

• Products that have been used, damaged, or altered by the customer
• Items missing original packaging, tags, or accessories
• Customized or personalized products (unless defective or incorrect)
• Returns requested after the 7-day window

Note: Even for non-returnable categories, returns will be accepted if the product is found to be defective, damaged, or not as described upon arrival.

Cancellations

• Before Dispatch: Orders can be cancelled before they are dispatched for a full refund.
• After Dispatch: Once dispatched, cancellations are not possible; however, you may initiate a return after delivery if the item meets our eligibility criteria.

How to Initiate a Return

1. Contact Us: Email us at theslowlivin@gmail.com with your Order ID, reason for return, and supporting images if applicable.
2. Approval: Upon review and approval, you will receive a Return Authorization (RA) with specific instructions.
3. Packing: Pack the product securely in its original packaging.
4. Shipping: Ship the product as per the instructions provided in the RA email.

Return Shipping

• Errors/Defects: For returns due to defective, damaged, incorrect, or misrepresented products, Slow Livin will bear the full return shipping cost.
• Other Returns: For all other eligible returns, return shipping costs must be borne by the customer.

Damaged or Defective Products

If you receive a damaged or defective product:

• Notify us within 48 hours of delivery with clear images of the damage.
• We will arrange for a replacement or a full refund at no additional cost.
• Reverse pickup or return shipping for these cases will be handled by us.

Grievance Redressal

For any concerns or complaints regarding your order, please contact our grievance officer:

Business Details